Details of our hosting service can be found on this document: Crush Hosting Service
Includes details on:
- Service Level Agreements
- GDPR Statement
We will use Our reasonable endeavours to ensure that the Service is provided to You on a constant, uninterrupted basis throughout the duration of this Agreement, however We shall not be liable to You for downtime or interruptions to the provision of the Service where such downtime or interruptions are not as a result of Our action or inaction or where the provision of the Service is interrupted through the fault of any third party.
We may, at Our sole discretion, alter, improve or otherwise modify the Service provided that any such change will not significantly alter the provision of the Service to You or result in the removal of any features or services that form a material part of the Service detailed in the Order. You will be notified no later than 15 days in advance of any planned changes and will receive full documentation of any action required on Your part. No alterations to the Service shall affect the fees payable by You.
Notwithstanding the above We may take any action necessary to address or repair faults in the Service without any prior notice to You. If such faults or remedial action results in an interruption to the provision of the Service You will be notified as soon as reasonably possible.
You will agree the preferred level of hosting with us before hosting commences. The details of that hosting service and supporting service level agreement can be found on our official Crush Hosting document.
All hosting service agreements are annual and on a rolling contract basis as detailed in 9. Payment.
You may not use the Hosting Service for any unlawful or otherwise inappropriate purposes. This includes, but is not limited to, knowingly:
- distributing viruses, spyware, malware, or any other form of code designed to cause harm or nuisance to hardware or software or to obtain data without consent; and/or
- distributing pirated material including, but not limited to software, movies, music and written works; and/or
- distributing obscene or illegal material including that which is pornographic, abusive, threatening, malicious, harassing, fraudulent, defamatory or that which encourages criminal activities.
You may not use Your website to link to any other sites or systems hosting any of the material described above.
You will monitor and supervise any and all third party activity on Your website (including communications systems such as forums). Any third party activity that may fall within the provisions of this clause must be stopped or removed, as appropriate.
You must ensure that any and all activity conducted through Your website in relation to the collection of personal information complies with the provisions of the General Data Protection Regulation 2018.
You must ensure that any and all activity conducted through Your website in relation to selling complies with the provisions of the Distance Selling Regulations 2000.
You are responsible and accountable for all activity relating to Your website and the Service that is carried out by third parties on Your behalf.
You will use Your best and reasonable endeavours to supply all information required to facilitate the provision of the Service to Us in a timely fashion.
You must obtain the necessary rights and permissions from third parties in relation to their intellectual property in order to enable Us to legally provide the Service to You.
You can terminate this contract
You must notify us of termination by delivering to email@example.com a clear contract cancellation notice which must include
- Your company name
- Your name as the authorised person
- The url in question
- The date of the cancellation request
- The last day (inclusive) that the hosting is required
- Instructions on what to do with the assets / content / backups stored as part of the hosting contract
The calculation for refunding hosting costs that are paid in advance is as follows.
- The annual hosting costs x (number of full months / 12 months of the year)
- Less £40 + VAT set up charge
- Less £40 + VAT closure charge (file deletion only)
- Less £40 + VAT administration
Cancellation of premium hosting (£480 + VAT), contract period Jan – Dec.
Cancellation date 15th May
Calculation of Refund = £480 x (7 full months remain / 12 months of the year) less £120 fees
Refund = £160 + VAT
Website Backup Service
All sites on any Hosted service are backed up every day, on an automated seven day cycle.
We use Spider Oak, a globally recognised cloud based solution, to run and store the back-ups. Storing data in the cloud provides a remote location for data away from the Crush offices and the servers, to protect against any localised issues.
This service is automated and linked directly to our servers to avoid the need for any manual intervention.
For the avoidance of doubt, we do not store a copy of every website, from everyday in that past, forever. To provide this level of service, transferring and storing this quantity of data, would be price prohibitive most customers.
The seven day cycle means that backups are only stored for 7 days before they are overwritten by a more up to date backup version of the website.
This 7 day backup schedule can be extended, but that will incur additional costs.
Our standard hosting package is a twelve month contract.
We aim to run all hosting contracts from January to December.
For hosting contracts starting throughout the year the first amount charge is based on a simple pro-rata calculation (number of days left in the year / 365 days a year) x hosting cost.
Short Term / flexible contracts
It is our preference not to offer short term / flexible hosting contracts
Where it is absolutely necessary we charge a premium of 30% on top of the pro rata annual cost.
The premium hosting service is charged at £52 + Vat per month (as opposed the £40 + VAT on the annual contract)
Crush Domain Management Service
Crush provides a domain purchasing and renewal service clients.
Cost for this service are:
- .co.uk domains: £15 + VAT per year
- .com domains: £20 + VAT per year
- .org & .org.uk domains: £25 + VAT per year
- Other domains: please contact for prices
Advantages for this service; hassle free, DNS telephone support, automated renewals and we never forget a password.
Domains will be renewed indefinitely, until you instruct us otherwise.
Crush can search for and bid for special domains or already owned domains.
Please contact for details
The client retains full ownership rights for all domains managed by Crush.
We would never hold you to ransom, we are just not that type of agency.
- Client Undertakings and Obligations
Termination and Refunds